Effective date: October 1, 2026
Radiological Physics Associates, Inc. (“RPA,” “we,” “us,” or “our”) is a medical physics consulting firm based in Nashville, Tennessee. This Privacy Policy explains what information we collect through rpanashville.com (the “Site”), how we use it, and the choices you have. By using the Site, you agree to the practices described here.
Information We Collect
Information you give us
When you submit a service request, contact us by email or phone, or otherwise communicate with us, we may collect:
- Contact details for you and any other contacts you list, such as name, job title, email address, and direct or department phone numbers.
- Organization details, such as facility name, phone number, shipping and billing addresses, client status, accreditation types, state facility registration numbers, and radioactive materials license expiration dates.
- Equipment and project details, such as modality, room or location, equipment make and model, inspection and installation dates, and shielding construction information.
- Billing preferences, such as preferred payment method, whether a purchase order is required, and where reports and state forms should be sent. We do not collect credit card or bank account numbers through the Site.
- Anything else you choose to include in a message or description field.
Information collected automatically
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is used to operate, secure, and troubleshoot the Site.
We also use a tracking script from Insightly, our customer relationship management platform. It may set cookies and record pages you visit on the Site. If you have contacted us or received an email from us, this activity may be linked to your contact record, which helps us understand which information is useful to our clients and follow up on requests.
We use Google Analytics to understand how visitors use the Site. Google Analytics uses cookies to collect information such as pages visited and general location. You can learn more at policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on.
Patient and Health Information
Please do not submit patient information or protected health information (PHI) through the Site. Our online forms are designed to collect business, facility, and equipment information only. If our services require access to PHI, that information is handled separately under the terms of any applicable agreement, including a business associate agreement where required by HIPAA.
How We Use Information
- To respond to your requests and schedule, perform, and report on our services
- To route your request to the right RPA team member
- To prepare quotes, invoices, reports, and state regulatory forms
- To communicate with you about your account, services, and relevant regulatory updates
- To operate, maintain, and protect the Site
- To comply with legal, regulatory, and accreditation obligations
How We Share Information
We do not sell or rent your personal information. We share information only as needed to run our business:
- Service providers that help us operate, such as our customer relationship management and ticketing platform (Insightly), email provider, and website host. They may use your information only to provide services to us.
- Regulators and accrediting bodies, when you ask us to submit forms or documentation on your behalf, or when required by law.
- Legal and safety purposes, when we believe disclosure is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of RPA, our clients, or others.
- Business transfers, in connection with a merger, acquisition, or sale of all or part of our business.
Cookies
The Site uses a small number of cookies that are necessary for it to function and stay secure. It also uses cookies set by Insightly’s tracking script and by Google Analytics, both described above under “Information collected automatically.” You can set your browser to refuse or delete cookies, or use a browser or extension that blocks tracking scripts. Some parts of the Site may not work properly as a result.
Data Retention
We keep information for as long as needed to provide our services, maintain business and regulatory records, resolve disputes, and meet legal, accounting, and accreditation requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encrypted (HTTPS) connections to the Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by applicable law, including Tennessee’s data breach notification law (Tenn. Code Ann. § 47-18-2107).
Your Choices
- You may ask us to access, correct, or delete personal information we hold about you, subject to our legal and regulatory record-keeping obligations.
- You may opt out of non-essential emails at any time by using the unsubscribe link or contacting us.
To make a request, contact us using the information below. We may need to verify your identity before responding.
Tennessee Residents
We serve organizations throughout Tennessee and neighboring states and handle personal information in accordance with applicable Tennessee law.
Children’s Privacy
The Site is intended for businesses and professionals and is not directed to children under 13. We do not knowingly collect personal information from children.
Links to Other Websites
The Site may link to websites we do not control, such as regulatory agencies or professional organizations. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date above. Material changes will be posted on this page.
Contact Us
Radiological Physics Associates, Inc.
2603 Elm Hill Pike, Suite P
Nashville, TN 37214
Phone: (615) 391-4955
Email: inspections@rpanashville.com