Effective date: October 1, 2026
What we collect
From the service request form and your emails and calls: names, job titles, emails, and phone numbers for you and any contacts you provide; facility details (addresses, accreditation types, state registration numbers, radioactive materials license dates and information); equipment and project details; and billing preferences (payment method, PO requirements, where to send reports).
No credit card or bank numbers are collected through the web site.
Automatically: basic visit information (IP address, browser, pages viewed), plus Insightly tracking scripts, which may link site visits to an existing contact record in Insightly for existing clients.
Patient information
Please do not submit patient information (PHI) through the site. Anything involving PHI is handled separately under your client agreements, such as a business associate agreement (BAA).
How it’s used
To respond to requests, schedule and perform services, prepare quotes, invoices, reports, and state forms, communicate with clients, and meet legal and accreditation requirements.
Sharing
RPA does not sell personal information.
It’s shared only with the services RPA uses to run the business (Insightly, Quickbooks, email, website hosting), when the law requires it, or in a sale or merger of the business.
Security and data breaches
Reasonable safeguards, including encrypted connections to the site. If a breach occurs, RPA will notify affected people as required by law, including Tennessee’s data breach notification law.
Your choices
You can ask to see, correct, or delete your information (subject to record-keeping requirements) and can opt out of non-essential emails.
Other
Cookies.
Google Analytics.
Client service records are kept for a minimum of three years. Billing history is maintained for the life of the client organization’s relationship with RPA.
This site is not intended for children. Links to other websites such as regulatory agencies and accreditation bodies are not maintained by RPA and are provided only for visitor convenience.
Any privacy policy updates will be posted here on the web site.
RPA’s contact information can be found in the footer of any page on our web site. For privacy requests, contact inspections@rpanashville.com.